Get the PBS Video App
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Stream your favorite PBS and local WDSE · WRPT shows (more coming soon) with the PBS Video App!
Frequently Asked Questions
Q: What is the PBS Video App?
A: On the PBS Video App you can watch recent episodes of your favorite shows, plus bonus content such as previews for upcoming shows.
You can stream any show for free that does not have the Passport logo in the top right corner; shows are typically available the day of or one day after their premiere broadcast, and are usually available to watch for free for up to two weeks.
Learn more at https://www.pbs.org/pbs-video-app/
Q: What is WDSE Passport?
A: WDSE Passport is a membership benefit for qualified members ($60+ annually). Passport will unlock extended access to additional content on the PBS Video App and PBS.org that you can watch anytime and anywhere in the USA, including entire series of your favorite dramas past and present, as well as science, history and news programming.
Q: How do I watch PBS Kids shows through an app or online?
A: You can download the FREE PBS Kids app or stream PBS Kids online at pbskids.org all day, every day!
Q: Why aren’t ALL shows that air on WDSE • WRPT on the PBS App and/or WDSE Passport?
A: WDSE • WRPT curates the best possible programming for our viewers from a variety of content providers and not all content creators grant extended rights for streaming. Passport is a service offered through PBS, so most of Passport’s programming is limited to PBS offerings.
If there are any locally produced shows that you don’t see but wish was available, email [at] wdse [dot] org (let us know). Your feedback helps us decided where to share our programming.
Q: How do I sign up for Passport?
A: First, become a member of WDSE • WRPT at either a minimum of $60/annually or as a sustaining member at a minimum of $5/month. Once we process your payment, the email on file will be sent instructions to set up Passport on your device. If you sign up for membership online you should receive an email with instructions to set up Passport within a few minutes. See below for device-specific assistance.
Q: I’m a member but my email/login isn’t working on Passport.
A: Passport will only recognize the email address that the station has on file that corresponds with your membership. If you’re unsure of which email address this is or would like to change it, call WDSE • WRPT: (888) 563-9373 M-F 8am-4:30pm or email members [at] wdse [dot] org. You can also find information to reset your username here.
Also, sometimes our members don’t activate Passport as soon as they became a member and have lost the activation email. Please reach out to WDSE•WRPT and we’ll be happy to send you a new email to activate your account.
Q: I’m having trouble setting up Passport, or with my device.
A: Here’s additional information for each device. Under these sections you’ll find FAQ for each device, including information on activation, using the app, troubleshooting and other general questions.
- Roku - https://help.pbs.org/support/solutions/12000002753
- Android - https://help.pbs.org/support/solutions/5000161499
- iPad and iPhone - https://help.pbs.org/support/solutions/12000002754
- Amazon Fire - https://help.pbs.org/support/solutions/12000002755
- Apple TV - https://help.pbs.org/support/solutions/12000002756
- Chromecast - https://help.pbs.org/support/solutions/12000002760
Q: How do I know if I’m signed in to Passport?
A: You will see a Passport logo next to your name or picture. You’ll also be able to play any video, even if it has a Passport logo in the top right corner.
Q: I signed in with Google or Facebook and Passport isn’t recognizing that I’m a member.
A: Passport can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos. We strongly recommend that you use the email address you used to when becoming a member of WDSE • WRPT.
More information, including how to reset your login information, is here.
Q: When I’m asked what my local station is, can I put in a different station than WDSE?
A: You should enter the station that you are a member of. If you’re interested in streaming content from other PBS-affiliate stations, you still may be able to: simply search for the name of the show in the search bar.
Q: I’m stuck and I’d like to talk to someone.
A: No problem. Contact Passport Help at 1-844-660-9778 M-F 9am-10pm. You can also send them a message here. Passport Help is probably your best bet for technical assistance, but our WDSE • WRPT staff is also happy to try to assist you: (888) 563-9373 M-F 8am-4:30pm. You can also reach us at members [at] wdse [dot] org.
PBS also has a robust support page, full of additional FAQs.